Handle patient calls with empathy and in a professional manner Assist patients in obtaining and understanding their medical benefits Examine medical claims of patients and verify…
Engaging leads in the pipeline from various channels Scheduling appointments with qualified leads and handing them over to closers. Generate leads from existing clients and con…
For Direct Hiring Take inbound calls concerning subscription plans, promos, activation, reconnection, upgrades and billing inquiries. Resolve customers’ issues via phone in a pro…
Work with healthcare support providers to deliver outstanding care for patients Conduct outbound calls to providers to obtain authorization for medical procedures or prescription …
Provide ‘world-class’ service excellence to clients by offering consistent over the phone customer service experience to Chinese Mandarin speaking customers Attend to both inbound…
Enhance organization reputation by" Accepting ownership for accomplishing new and different requests. Exploring opportunities to add value to job accomplishments. Gather cust…
Provide prospects and customers with information about a business’ products and services and ensure they enjoy an outstanding experience any time they engage with a brand. Learn a…
Handle customer queries, account verification, payment confirmation and other inquiries. Maintain company standards during recorded calls in order to ensure high quality service. …
Attend to customer questions concerns immediately and facilitate satisfactory resolution. Effectively present, discuss and/or address customer concerns and requests in a way that …
Work with healthcare support providers to deliver outstanding care for patients Conduct outbound calls to providers to obtain authorization for medical procedures or prescription …
Calls potential customers to sell the company's products or services Persuasively engage the customer in conversation to explain how the product or service will add value to thei…
Educate and guide customers on how to use branded cell phones, tablets and other gadgets Assist customers on any technical issues and provide detailed instructions over the phone …
Review documents and assess actions required Provide assistance to customers using phone and email Ensure customer requests are responded to in a timely manner Abide by company …
Respond to customers' inquiries related to financial products such as depository account, money market or credit card services Resolve customers’ issues via phone in an emphatic a…
Maintain call center database by entering information. Manage large amounts of inbound and outbound calls in a timely manner Participate in development of client training program…
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and accurately Deliver world class customer service by communicating with …
Provide answers to clients by: Identifying problems. Researching answers. Guiding client through corrective steps. Improve client references by writing and maintaining docum…
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