Hi! We’re Smartsourcing, looking for Workforce Management (Roster Setters) who can work with us full-time and on-site! This role calls for you to work from 2:30 AM - 11:30 AM PHT…
Job Description : Responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication, while ensuring forecas…
Position Description: The Workforce Management Analyst is responsible for the daily efforts to provide a great customer and employee experience by effectively delivering real-tim…
Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Mus…
Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Mus…
The SBS Client Services Real Time Analyst is responsible for monitoring the effectiveness of the forecast and the execution of the scheduling plan. This is performed real-time, as …
Showcase your talents. Create your success story with us! We are looking for awesome Workforce Management professionals who wants to join our growing #happy@work team! Workforce Re…
We are looking for an in-house Workforce Analyst for an Australian Professional Home Service business that's been running for 40 years. You will play a crucial role in optimizing w…
The IT Service Desk WFM (WorkForce Management) Analyst is responsible for preparing and managing staffing and scheduling to ensure enough agents are available to perform all requir…
We are looking for an in-house Workforce Analyst for an Australian Professional Home Service business that's been running for 40 years. You will play a crucial role in optimizing w…
Job Description Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your…
Monitors call volume demand in real time and flexes workforce accordingly. Ensures that the best possible call center service levels are achieved to maximize utilization. Primary d…
Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Mus…
Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Mus…
Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Mus…
Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Mus…
Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Mus…
Job Summary: This position is responsible for providing accurate schedules based on call volume patterns and trends, attrition rates and contact center productivities. The analyst …
Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Mus…
Job Description Monitor agent status in real-time. Monitors inbound operations to ensure optimal staffing levels. Evaluate adherence and take immediate action to improve performanc…