Job Description The best Customer Experiences are built with Zendesk. Our powerful platform facilitates customer interactions across chat, email, phone, and social media, and is de…
Job Description Role/Designation: Technical Support, Application Support, Product Support Job Description: As a Technical Support Specialist in our Support Division, you will…
Provide ‘world-class’ service excellence to clients by offering consistent over the phone customer service experience to Chinese Mandarin speaking customers Attend to both inbound…
Attend to customer questions concerns immediately and facilitate satisfactory resolution. Effectively present, discuss and/or address customer concerns and requests in a way that …
Source and screen applicants for open positions Conduct online or phone interviews in Mandarin Perform various forms of verification to confirm a person's past or current job sta…
Review documents and assess actions required Provide assistance to customers using phone and email Ensure customer requests are responded to in a timely manner Abide by company …
Handle inbound and outbound calls from customers and clients. Able to resolve customer concerns in a respectful manner. Provide accurate information to customers on various reque…
Perform various forms of verification to confirm a person's past or current job status Send emails or make calls to universities to confirm education attainment of prospective emp…
Handling customer technical support cases through phone and route them to technical support agents for complex issues Coordinate, diagnose and troubleshoot incoming end user reque…
Handle customer requests, account verification, product feature inquiries, and the like. Maintain company standards during recorded calls in order to ensure high quality service. …
Respond to requests for technical assistance Provide user support and customer service on company-supported computer applications and platforms; troubleshoot problems and advise o…
Assist users in identifying technical issues and finding right solutions Conduct remote troubleshooting and give step by step clear instructions to customers over the phone Ensur…
Answer common calls regarding machine specification questions and electrical problems. Provide parts and service quotes to customers. Coordinates service repairs and parts delive…
Handle incoming calls from customers Address concerns of the customers in a satisfactory manner Provide clear and concise step-by-step instructions to users/customers over the ph…
Provide technical assitance and support to customers relating to service issues and subscription renewal, activation or disconnection. Assist with remote troubleshooting for servi…
Provide answers to clients by: Identifying problems. Researching answers. Guiding client through corrective steps. Improve client references by writing and maintaining docum…
Handle all incoming calls from insurace policy holders Establish relationships with clients by delivering value throughout all interactions Respond to client questions on their e…
Handle patient calls with empathy and in a professional manner Assist patients in obtaining and understanding their medical benefits Examine medical claims of patients and verify…
Process product orders, shipment schedule, refunds according to established policy. Promote the account's new & existing products & services. Process payment disputes & refund re…