Position Summary: The Operations Manager oversees the daily performance of call center supervisors and their respective teams. This includes the analysis and review of the day-to…
Team Manager * Role Type Management or Overhead / Account * Role Mapping and Context This Role encompasses the following roles under old naming conventions / structures: Super…
Position Summary: The Quality Specialist performs all duties required of Quality Coach. The Quality Specialist has regular interaction with the LOB Client collaborating on calibr…
Position Summary: Train and facilitate adult classroom training in support of client programs to ensure superior workforce preparation; specifically with front-line representativ…
Position Summary: The Quality Specialist performs all duties required of Quality Coach. The Quality Specialist has regular interaction with the LOB Client collaborating on calibr…
Position Summary: The Quality Specialist performs all duties required of Quality Coach. The Quality Specialist has regular interaction with the LOB Client collaborating on calibr…
Position Summary: The Workforce Scheduling and Forecasting Specialist is key to the success of the business unit. This is a workforce management position responsible for analyzin…
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