Serve as primary contact for patients regarding health insurance policy inquiry. Assist patients in registering efficiently and completing all required forms for availing of healt…
Enter new customer information into system. Updates job knowledge by: Studying new product descriptions. Participating in educational opportunities. Maintain and improve qua…
Answer calls and respond to emails. Complete records of telephonic interactions, orders, and accounts. Handle customers' inquiries both telephonically and by email. Determine el…
Follow up customer calls where necessary Maintain customer/potential customer data bases Accomplishes information systems and organization mission by completing related results a…
Obtain possible customer leads. Maintain and improve quality results by: Adhering to standards and guidelines. Recommending improved procedures. Establish policies by enteri…
Identify the following: Customers’ needs. Clarify information. Research every issue. Provide solutions and alternatives. Determine requirements by working with customers. …
Enhance organization reputation by" Accepting ownership for accomplishing new and different requests. Exploring opportunities to add value to job accomplishments. Gather cust…
Follow communication “scripts” when handling different topics. Keep equipment operational by following established procedures and reporting malfunctions. Provide customers with p…
Fill customer orders according to standard operating procedures. Process orders requests from physicians, nurses and pharmacists Enter patient profile into the medication softwar…
Complete call logs. Enhance organization reputation by: Accepting ownership for accomplishing new and different requests. Exploring opportunities to add value to job accompli…
Analyze and determine eligibility for medical claims Coordinate with providers and specialists in assessing validity of claims Inform patients of the result of validation of clai…
Responsible for the review of medical bills to initiate collection process. Examine documents such as patient records, referrals, authorizations and insurance policies to address …
Responding professionally to customer inquiries and information requests. Assist bank clients on various requests - bank account opening/closure, credit card applications, documen…
Handle inbound and make outbound calls or send emails from/to patients, hospitals and healthcare providers Adhere to regulatory and company policies at all times Review and asses…
Provide excellent customer service by dictating a variety of conversational topics verbatim. Use effective listening skills to transcribe telephone conversations for hard-of-heari…
Attend to customer questions concerns immediately and facilitate satisfactory resolution. Effectively present, discuss and/or address customer concerns and requests in a way that …
Provide excellent customer service by dictating a variety of conversational topics verbatim. Use effective listening skills to transcribe telephone conversations for hard-of-heari…
Responsible for providing information about an insurance company’s products to its clients. Respond to inbound customer inquiries and resolving complaints or forwarding them to th…