Telco Account Customer Service Agents | Cebu

ACES

  • Cebu City, Cebu
  • Permanent
  • Full-time
  • 24 days ago
  • Assist customer requests for account activation, reconnection, subscription renewal, temporary disconnection, connection concerns etc.
  • Handle inbound inquiries on subscription rates, plan inclusions and directory transfer.
  • Abide by company policies for all calls and in providing services to customers.
  • At least High School graduate.
  • Must be a resident of Cebu.
  • With a minimum of 6 Months call center or BPO experience
  • Average to excellent written and spoken English.
  • Knowledgeable in computer navigation, MS Excel and Word.
  • Amenable to shifting schedules including night shifts.
  • Medical / Health Insurance
  • Paid Sick Leave
  • Performance Bonus
  • Paid Bereavement/Family Leave
  • Paid Holidays
  • Paid Vacation Leave
  • Transportation Allowances
  • Maternity & Paternity Leave
Other:On top of basic salary and allowance, successful candidates will receive the following:
  • Night differential Pay
  • HMO coverage
  • Performance Incentives
  • Attendance bonuses
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