Provide ‘world-class’ service excellence to clients by offering consistent over the phone customer service experience to Chinese Mandarin speaking customers Attend to both inbound…
Attend to customer questions concerns immediately and facilitate satisfactory resolution. Effectively present, discuss and/or address customer concerns and requests in a way that …
Review documents and assess actions required Provide assistance to customers using phone and email Ensure customer requests are responded to in a timely manner Abide by company …
Handle inbound and outbound calls from customers and clients. Able to resolve customer concerns in a respectful manner. Provide accurate information to customers on various reque…
Source and screen applicants for open positions Conduct online or phone interviews in Mandarin Perform various forms of verification to confirm a person's past or current job sta…
Perform various forms of verification to confirm a person's past or current job status Send emails or make calls to universities to confirm education attainment of prospective emp…
Complete authorizations and referrals for services, including appointments and procedures Review patient's medical history and insurance coverage for approval Contact referring p…
Extend medical support to provide quality and excellent medical services to patients Handle inbound calls from patients, healthcare providers and physicians Accurately process re…
Handle all incoming calls from insurace policy holders Establish relationships with clients by delivering value throughout all interactions Respond to client questions on their e…
Contact insurances for claim inquires, unspecified denials, patient eligiblity status and request for claim processing if necessary. Explain reasons for claim denials, provide cla…
Assist customers using chat system or email Provide timely responses to customer issues regarding product usage and warranties Give detailed instructions or provide clarification…
Schedule appointments with patients and keeping track of patient records and medical histories Provide information about treatments, procedures, and medications to patients and th…
Conducts comprehensive reviews of utilization data, including claims, authorizations, and medical records, to analyze and take appropriate action Requests clinical data from patie…
Make outbound calls to dental patients to confirm their appointments Perform orientation to dental patients prior to their appointments on the proper precautions and protocols whi…
Process product orders, shipment schedule, refunds according to established policy. Promote the account's new & existing products & services. Process payment disputes & refund re…
Maintain and update billing records in adherence with company policy Handle inbound calls from customers regarding any billing concerns. Monior payments of customers and make fol…
Assist dental patients with concerns regarding their dental insurance coverage. Book patient dental appointments and assist them with any requirements prior to and post dental che…
Responsible for coordinating travel arrangements for a business's employees. Use a booking system to secure ticket reservations, reschedule flights, process refunds and collect pa…
Evaluate patients' records to determine eligibility to health insurance claims Consult with healthcare providers, clinics and physicians on the most effective and economical treat…