TELESIGN: Senior Customer Success Manager, APAC Location: Philippines REMOTE Role Telesign is hiring a Senior Customer Success Manager to lead all account management activities for Telesign's strategic customers. This role includes managing post-sale service delivery and integration through the successful deployment of contracted services, and expanding the customer relationship thereafter.We are looking for a resourceful, proactive, and relationship-driven professional to ensure the long-term retention, growth, and satisfaction of our enterprise clients in the telecommunications and digital identity sectors.Who You'll Be: Customer Relationship Builder: Be the primary point of contact for assigned customers at various levels, cultivating long-term, strategic relationships. Customer Advocate: Be the voice of the customer within Telesign, working to reduce friction and ensure their evolving needs are met. Internal Collaborator: Be the bridge across Sales, Support, Product, Engineering, and other teams to facilitate seamless collaboration and consistently deliver customer value. Key responsibilities: Customer Understanding: Build and maintain institutional knowledge through detailed account planning, with a thorough understanding of each customer's business environment and objectives. Customer Longevity: Own the full post-sales journey of assigned customers, proactively driving retention and mitigating churn. Customer Growth: Identify new use cases and revenue opportunities, supporting upsell and cross-sell efforts in collaboration with the Sales team. Customer Reviews: Conduct both tactical and strategic check-ins, including formal business reviews, to discuss product usage and industry trends, ensuring alignment between Telesign's solutions and the customer's goals and expectations. Preferred Qualifications: 3+ years of experience in customer success or account management Experience working with enterprise customers in the APAC region Knowledge of telecommunications and/or digital identity products Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Salesforce, Jira/Confluence, and web conferencing tools (Zoom, WebEx, GoToMeeting, Skype, Microsoft Teams, etc.) About Telesign Telesign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights, and communications we solve today's unique customer challenges by bridging businesses to the complex world of global telecommunications. Telesign is proud to be an equal opportunity employer. We believe our differences help us create a better workplace, a better product, and a better community. We do not discriminate on the basis of race, color, ancestry, religion, national origin, marital status, pregnancy, sex, sexual orientation, gender, gender identity or expression, age, genetic information, disability, military or veteran status, or any other basis protected by federal, state or local law, ordinance or regulation. Telesign also participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Telesign is an Affirmative Action Employer and as part of the commitment to AAP, it will seek to ensure affirmative action to provide equality of opportunity in all aspects of employment, and that all personnel activities, such as the recruitment selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based on protected characteristics. Show more Show less