eCommerce Order Fulfillment Specialist

Ortigas Center, Pasig City
Permanent
Full-time

9 days ago

The organization is a leading e-commerce retailer specializing in pre-owned golf equipment and new golf gear. Founded in 2001, the company serves golf enthusiasts worldwide through its flagship sites, GlobalGolf.com and GlobalGolf.ca, as well as major online marketplaces like Amazon and eBay. Headquartered in Raleigh, NC, with distribution centers in Raleigh, Salt Lake City, Joliet, and Mississauga, Ontario. It also operates a retail location in Raleigh offering club fitting, instruction, and equipment services.Position OverviewWe're seeking an E-Commerce Order Fulfillment Specialist to ensure our order pipeline runs smoothly and meets not only our internal SLAs, but also the expectations of our customers. In this role, you'll triage and prioritize incoming orders, resolve fulfillment issues, and coordinate across teams to ensure on-time, accurate deliveries. You'll be the link between our customer service, logistics, and development teams keeping operations seamless and communication clear.Key Responsibilities

Triage and prioritize e-commerce orders to meet fulfillment timelines

Resolve order disruptions, including inventory shortages and allocation issues

Coordinate with distribution centers in Raleigh, Salt Lake City, Joliet, and Mississauga

Maintain SLA compliance for all orders

Provide proactive, professional customer updates regarding order status

Navigate multiple systems including OMS, WMS, ERP, and warehouse management tools while maintaining high standards for internal communication

Collaborate with teams to improve processes and prevent recurring issues

Requirements

E-commerce or order fulfillment experience preferred

Familiarity with golf equipment and accessories is a plus

Strong multitasking and problem-solving skills in a fast-paced environment

Excellent written and verbal communication skills

Detail-oriented with strong organizational habits

Proficient with Microsoft Office, order management and warehouse management systems, internal communication tools, and support ticketing

Customer-focused mindset with empathy and professionalism
Quick learner who can adapt to new systems and workflows

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