eCommerce Order Fulfillment Specialist

Pasig City, Metro Manila
Permanent
Full-time

9 days ago

The organization is a leading e-commerce retailer specializing in pre-owned golf equipment and new golf gear. Founded in 2001, the company serves golf enthusiasts worldwide through its flagship sites, GlobalGolf.com and GlobalGolf.ca, as well as major online marketplaces like Amazon and eBay. Headquartered in Raleigh, NC, with distribution centers in Raleigh, Salt Lake City, Joliet, and Mississauga, Ontario. It also operates a retail location in Raleigh offering club fitting, instruction, and equipment services.Position OverviewWe’re seeking an E-Commerce Order Fulfillment Specialist to ensure our order pipeline runs smoothly and meets not only our internal SLAs, but also the expectations of our customers. In this role, you’ll triage and prioritize incoming orders, resolve fulfillment issues, and coordinate across teams to ensure on-time, accurate deliveries. You’ll be the link between our customer service, logistics, and development teams keeping operations seamless and communication clear.Key Responsibilities

Triage and prioritize e-commerce orders to meet fulfillment timelines

Resolve order disruptions, including inventory shortages and allocation issues

Coordinate with distribution centers in Raleigh, Salt Lake City, Joliet, and Mississauga

Maintain SLA compliance for all orders

Provide proactive, professional customer updates regarding order status

Navigate multiple systems including OMS, WMS, ERP, and warehouse management tools while maintaining high standards for internal communication

Collaborate with teams to improve processes and prevent recurring issues

Requirements

E-commerce or order fulfillment experience preferred

Familiarity with golf equipment and accessories is a plus

Strong multitasking and problem-solving skills in a fast-paced environment

Excellent written and verbal communication skills

Detail-oriented with strong organizational habits

Proficient with Microsoft Office, order management and warehouse management systems, internal communication tools, and support ticketing

Customer-focused mindset with empathy and professionalism
Quick learner who can adapt to new systems and workflows

Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.Why You'll Love Working Here:🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.

Satellite Office

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