WFM Reporting Analyst

• Extracting, Collecting, and Loading data from different sources such as databases, spreadsheets, and other relevant sources.
• Create, Develop and Maintain KPI Dashboards and other reporting.
• Analyze data and provide actionable reporting to various levels of the organization.
• Demonstrate excellent communications with stakeholders regarding objectives, deliverables, plans and status throughout the reporting lifecycle.
• Other duties as assigned.

• Proven experience in workforce reporting, data analysis, or business intelligence (preferably in a call center or BPO environment).
• Knowledge and 2+ years of experience with Power Query and Power BI.
• Superior oral and written communication skills.
• Knowledge of KPI reporting and benchmark practices, statistical and trending analysis methods.
• Ability to multi-task and work independently to complete tasks promptly.
• Excellent organizational and prioritizing skills.
• Strong follow-up skills with attention to detail.
• The ability to work and collaborate with employees at all levels within different offices.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to work in high-pressure, fast-paced environment.
• Ability to give and receive feedback appropriately
• Ability to maintain a high degree of confidentiality.
• Ability to stay cool and collected in emergency situations.
• Willing to work on site.
• Willing to work in shifting schedules.

• Free one meal a day
• Emergency Loan and Other Financial Assistance Program
• Free 24 Hours snacks and beverages
• Health Insurance
• Health Subsidy
• Interest-Based Clubs
• Life Insurance
• Team Socialization Allowance
• Perfect Attendance Bonus
• Quarterly Perfect Attendance Bonus
• Year-End Performance Bonus Plan(Company discretion)
• And much more

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