Account Manager | Remote Work
- Philippines
- Permanent
- Full-time
The Account Manager plays a critical role in ensuring the effective delivery of online ESL services by leading a team of teachers, maintaining strong client relationships, and driving operational success. This role is responsible for achieving key outcomes including teacher performance, client satisfaction, lesson quality, and overall account growth.
KEY RESPONSIBILITIES
Teacher Team Leadership
Ensure high-quality instruction and maintain teacher satisfaction and retention.
Lead, support, and motivate a team of online ESL teachers to deliver exceptional learning experiences.
Observe lessons regularly, provide timely and actionable feedback, and coach teachers toward continuous improvement.
Manage teacher schedules to ensure optimal coverage and resolve disciplinary issues promptly to maintain performance standards.
Client Relationship Management
Achieve high client satisfaction and ensure long-term account stability.
Build and maintain strong, trust-based relationships with clients.
Serve as the main point of contact to address inquiries, resolve issues, and proactively manage expectations.
Cross-Functional Collaboration
Improve student satisfaction and lesson quality through seamless team coordination.
Work closely with Lesson Support, Training, and Recruitment teams to enhance the end-to-end student experience.
Coordinate internal resources to ensure service delivery aligns with client needs.
Teacher Performance Monitoring
Maintain a high average performance rating across teaching staff.
Track and report on individual and team performance using qualitative and quantitative data.
Implement improvement plans and performance interventions when necessary.
Data Management & Analysis
Identify trends and drive data-informed decisions to improve account health.
Analyze key metrics such as booked lessons, utility rates, lesson quality scores, and teacher productivity.
Use insights to recommend and implement operational improvements.
Reporting & Communication
Deliver accurate and timely performance reports to clients and leadership.
Prepare and present regular reports that summarize account performance, highlight risks, and outline action plans.
Communicate updates and progress clearly to both clients and internal stakeholders.
Stakeholder Alignment
Ensure all stakeholders are aligned and issues are resolved quickly and effectively.
Act as the primary liaison between partners, clients, and teaching staff.
Facilitate clear and consistent communication across all parties involved in account delivery.
QUALIFICATIONS
Bachelor’s degree in Education, Business Management, Communications, or a related field.
Ideally with 2 years' experience in leading a team of online ESL teachers, as a mentor, trainer, team leader, or supervisor.
At least two years of experience in an outsourcing company, with responsibility for a team of at least 30 members.
Skilled in lesson observation, feedback, and coaching.
Strong interpersonal, leadership, and coaching skills.
Excellent written and verbal communication skills in English.
Highly organized with strong analytical and decision-making capabilities.
Proficient in using productivity tools, spreadsheets, and performance management systems.
Familiarity with online teaching platforms and ESL industry standards is a plus.
WORK SET-UP AND REQUIREMENTS
Schedule: May require flexible hours, but with focus on mid-shift (start of shift at 12NN or 1PM)
Workdays: Five-day workweek with two rest days.
Location: Fully remote
Desktop/laptop with Intel i5 (10th gen) or 8GB RAM or higher
Minimum 25 Mbps internet speed with backup connection
Backup power supply for at least 8 hours
WHY WORK WITH US
Support Educators Globally: Play a key role in supporting our network of expert tutors as they teach learners in 30+ countries across the Americas, Europe, the Middle East and Asia-Pacific
Remote-First Culture: Work from home while being part of a collaborative, inclusive team. We meet in person quarterly to strengthen team connections and drive innovation.
Structured Flexibility: Flexible but structured hours that help balance your work and life while maintaining work efficiency.
Professional Growth: Gain advanced skills in strategic hiring, operational scaling, and decision-making to one of Southeast Asia's fastest-growing startups, recognized with prestigious industry accolades
Appealing performance-oriented compensation
Healthcare benefit: HMO for you plus 1 free dependent
30 days paid leaveAbout EDGE Tutor
Since its founding in 2022 by Harvard alumnus Henry Motte de la Motte, EDGE Tutor’s mission has been to uplift Filipino educators and transform them into world-class tutors who teach learners in over 30 countries.
Edge Tutor combines the human touch of passionate educators with the operational efficiency needed to help education businesses thrive globally. Whether you're ensuring seamless operations, supporting our expert tutors, or driving innovation behind the scenes, our core team plays a crucial role in our success.
With a remote-first work setup and continuous support, we offer professional development, career growth, and the opportunity to be part of the fastest-growing teacher outsourcing company in the Philippines.Join us at a pivotal growth phase, where your contributions directly impact our expansion and success.To know more about EDGE Tutor International, visit our website: www.edgetutor.co [http://www.edgetutor.co/]