Account Management Associate - Laguna/Quezon

Delivery Hero

  • Manila City, Metro Manila
  • Permanent
  • Full-time
  • 17 days ago
Company Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.Job Description● Manage and enhance the work relationship with the partner restaurant chains through regular, personal contact with the restaurant manager
● Renegotiate the contracts conditions such as commission rate or minimum basket size with restaurant manager on a regular basis
● Convince restaurant manager to implement the backlink on their website and/or a splash page to convert online traffic into additional orders
● Design and improve the aftersales process by streamlining the operations and the CRM system
● Find and convince the best partner restaurants to join the corporate menu booklet and monitor the order evolution as well as customer experience after integration
● Negotiate exclusive deals with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
● Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it.Qualifications
  • Bachelor's degree graduate
  • Preferably 1-3 years lead or account management experience preferable in the food and beverages industry
  • Great interpersonal and communication skills in person, strong negotiation skills
  • A desire to contact the best local restaurants and chains: you thrive and excel at convincing people
  • Endurance and perseverance in the process of follow up on partner restaurants
  • Pleasant personality, high level of enthusiasm and commitment
  • Ability to work structured and efficiently organize the communication process with our partners
  • Team player, self-motivated with the ability to work self-reliant
  • Keen interest and good understanding of building relationships with clients
  • Required language(s): English and Filipino

Delivery Hero