Provide 24/7 quality customer service globally for all clients and members. Close coordination with providers for claims evaluation and case management. Front line representative. Claims adjudication based on the procedure and medical plan coverage. Handle calls from clients, members and providers. Establish a good rapport and assist members with their queries/concerns from all communication platforms. Ensure all emails and concerns are attended timely. Extract claims utilization reports. Top Benefits Or Perks The countries best medical coverage for you and your family, with an annual limit of 100,000 USD (almost 6,000,000 PHP) per insured member. 40%-night differential (on average 4,000 PHP extra per month depending on schedule) Profit sharing (0-4 months extra salary per year Performance based Potential of 100K). Flexible hybrid work set-up (7-10 days in the office per month). Subsidized mobile plan (1,000 PHP). Internet allowance (1,000 PHP). 1-time 20,000 PHP allowance for home-office set-up. Bachelor's degree in nursing (Registered nurse). Customer-oriented with good interpersonal skills. Structured and organized. Good oral and written English communication skills.