About the job Account ManagerPosition Title: Account ManagerSalary: 45,000 - 50,000 PHP monthlyReports To: Partner, Partner AdvisorPrimary Relationships: Partner StaffDate: March 2024Schedule: TBDHigh Level Responsibilities:Hiring: Collaborate with the Recruitment team to secure the right talent for the client, ensuring a match in skills and cultural fit.Coaching: Provide targeted coaching to Junior Account Managers and Line Leaders to bridge performance gaps, fostering an environment of success for the partner staff.Account Management: Acting as the primary point of contact (POC) for assigned clients, co-managing client staff, and ensuring their needs are met.Support and Guide: Serving as the escalation point for challenging scenarios, understanding staff needs to streamline their work.Performance Management: Monitor key performance indicators such as attrition and client satisfaction, understand the client's industry, and conduct regular business reviews.Partnership: Coordinate with key stakeholders to address the needs of clients and staff effectively, ensuring a harmonious working relationship.Specific Responsibilities
Account Management and Leadership
Participate in new account introduction calls with the NAO Specialist based on the assigned roster.Act as the client's primary contact, addressing needs, issues, and inquiries.Schedule monthly client touchbases to discuss business, growth, and staff improvement strategies.Provide leadership and guidance to client's line leaders for their success.Mentor Junior Account Managers through coaching, weekly touchbases, involvement in client interactions, and discussions on career development and upskilling. Ensure quarterly performance evaluations are conducted.Arrange client visits, including logistics and itinerary planning.Offer client consultations focusing on remote staffing solutions and potential growth opportunities. * Staff ManagementOversee the staff onboarding process in partnership with Junior Account Managers.Monitor and support newly onboarded staff during their first 90 days.Execute CO Staff Evaluation processes, collaborating with TND as needed.Monitor line leaders and ensure Junior Account Managers perform staff side by sides.Conduct skip-level and triad sessions for staff in need of additional support.Track the progression of Performance Improvement Plans on a weekly basis.Manage flight risk to proactively address potential attrition.Spearhead skip level conversation to staff that is tagged as voluntary flight riskWork with Real-Time Analysts to monitor staff productivity and attendance.Manage staff timekeeping through HRIS for assigned rosters.Prepare and serve major disciplinary documentation to the staffDevelop strategies with Junior Account Managers to enhance the overall staff experience.Lead monthly staff huddles to discuss employee success, best practices, client feedback, and challenges. * RecruitmentCoordinate with the recruitment team for role requisitions.Participate in recruitment calibration sessions.Provide weekly updates to clients on requisitions.Facilitate final interviews with clients, highlighting staff talents and making hiring recommendations. * EngagementUphold and advocate the company's mission, vision, and core values, promoting a positive work-life balance.Collaborate with Brand Management for company-wide events and announcements.Encourage staff participation in company-led training, activities, and events.Partner with Junior Account Managers to create engagement activities for assigned rosters.Celebrate staff birthdays in partnership with the Compensation and Benefits team.Support quarterly team-building events. * Stakeholder ManagementWork with Finance on client billing inquiries, invoices, and fund requests.Coordinate with Office Management for equipment requirements and timely processing of requests.Collaborate with People Management for all HR matters.Partner with ISD for client data security and technology needs.Engage with IAD for quality audits, process reviews, and improvements.Qualifications:Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant roleDemonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-levelSolid experience with CRM software (Airtable) and MS Office (particularly MS Excel)Experience delivering client-focused solutions to customer needsProven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detailExcellent listening, negotiation, and presentation abilitiesStrong verbal and written communication skillsBA/BS degree in Business Administration, Sales, or a relevant fieldCOmpany Benefits:SSS, Philhealth, Pag-Ibig13th Month PayHMO and Life Insurance (AVEGA)Free Shuttle ServiceCO League - Monthly Company ActivitiesCO ClubsCO Amenities Swimming Pool, Clinic and Kids zoneCO Stars - Corporate Social Responsibility Involvement Scholarship ProgramsCO Academy - Training and Development ProgramsCOolture CoachCO GearsCool and Flexible WorkplaceOther Performance and Attendance Based RewardsBereavement LeavePaternity Leave7 days SOLO Parent LeaveMagna Carta LeaveCompany Bank Loan
