BPO Account/Process Trainer - Clark, Pampanga
- Pampanga
- Permanent
- Full-time
- Quarterly performance bonuses
- Excellent opportunities for career growth and rapid advancement
- Maintain a healthy work-life balance
- Free HMO and life insurance coverage for the employee and two dependents
- Located within the Central Business District area
- Certified as a great place to work
Responsibilities: * Training Needs Analysis:
- Accurately identify training requirements
- Provide ongoing floor support to reinforce learning and boost performance
- Curriculum and Course Design:
- Have a comprehensive understanding of course development methodologies from start to finish
- Content Development:
- Demonstrate thorough knowledge of content creation and apply suitable methodologies
- Course Delivery:
- Utilize effective training delivery techniques and methods
- Research Methodology:
- Possess basic knowledge of research principles to conduct ethical and effective research with guidance
- Bachelor's degree in any field
- Minimum of 4 years of overall BPO experience, with at least 2 years in a training role within the BPO or shared services industry
- Preferably have a background or knowledge in Tech Support
- Excellent communication skills, both oral and written
- Willing to work in rotating shifts in Clark
- Must be willing to work onsite