About the Position: Account/Process Trainer - Service Desk Financial (Clark) | OnsiteResponsibilities:1. Training Needs Analysis:- Accurately identify training requirements.- Provide follow-up support on the floor to reinforce learning and enhance performance.2. Curriculum and Course Design:- Demonstrate comprehensive understanding of end-to-end course design methodologies.3. Content Development:- Develop content thoroughly, following appropriate methodologies from start to finish.4. Course Delivery:- Employ effective training techniques and methods for delivering sessions.5. Research Methodology:- Possess basic knowledge of research principles to conduct ethical and effective research with guidance.6. Partnering:- Collaborate effectively with various functions and stakeholders.- Work closely with client teams and communicate effectively across cultures.7. People Management:- Build and lead cross-cultural teams.- Manage conflicts efficiently.8. Planning, Organizing, and Administrative Skills:- Handle administrative tasks such as attendance, agent evaluations, training feedback, utilization reports, scheduling, and coordination with TIG/Facilities.- Schedule training sessions efficiently, optimizing available resources.- Ensure timely execution of training plans and delivery.- Identify opportunities to improve team and process efficiencies.Requirements:- Bachelor's degree in any field.- Minimum of 4 years of total BPO experience, including at least 2 years as a trainer in BPO or shared services.- Background or knowledge in Tech Support or Service Desk preferred.- Excellent oral and written communication skills.- Willing to work in shifting schedules in Clark.- Able to work onsite.Benefits:- Quarterly performance bonuses.- Excellent career development opportunities and fast-track progression.- Maintain a healthy work-life balance.- Free HMO and Life Insurance coverage for the employee and two dependents.- Located within the Central Business District area.- Recognized as a Great Place to Work.
