Operations Manager

• Attend internal meetings with other staff of the contact center
• Directly responsible for all communication with and support of Team Leaders
• Pursue communication with Clients that have been allocated to the Operations Managers responsibility
• Plan and implement expansions to current business
• Grow revenue from existing clients and participants in securing new business as well as facilitate internal & client business reviews
• Ensure clients satisfaction through continuous business improvements
• Strategic alliance with clients marketing strategy, knowledgeability of clients culture, legislation regulations, and market trends

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