Support Engineer

• Contribute to the handling and resolution of incidents.

• Contribute to the support of the RUN N2/N3 team and to the resolution of incidents/problems related to production.

• Contribute to the analysis of incidents by the IT RUN team, and recommend the actions to be implemented depending on the incident reported.

• Contribute to the implementation of developments to resolve the incident.

• Contributing to the unit tests and writing the documentation relating to the changes made before going into production.

• Contribute to the respect of commitments/SLA's

• Contribute to the respect of commitments in terms of deadlines and quality of provided work

• Contribute to compliance with standards specific to the activity

• Contribute to the improvement of the indicators of the team in order to improve the quality and the company’s brand

• Contribute to the respect of the development standards chosen by HPS as part of its activity

• Contribute to the definition of the development guidelines for specific maintenance procedures

• Helping to support the RUN team.

• Assist the RUN teams in production

• Contribute to the validation of deliverables / procedures for the RUN/PROJECT team during deployment.

• Assist the RUN team with requests for training/technical consultation.

• Provide training for the RUN teams

• Contribute to network improvements and carry out the regression tests

• Ensure on-call duty according to the schedule and respond to intervention needs outside working hours.

• Help to draw up on-call schedules

• Respond and deal with incidents outside working hours

• Bachelor’s Degree in computer Science or equivalent studies/ experiences

• Minimum of 3 years of professional experience in Payment domain

• Good skills in development and coding (PL/SQL, C,C++,Java, HTML, Python, Oracle Data Base….)

• Hands-on experience in incident management

• Proven results-oriented person with focus on delivery

• Excellent communication and inter-personal skills to manage functional and technical stakeholders across multiple business units

• Ability to work under high pressure and provide clarity in confusion situations

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