Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Summary: As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your day will typically include collaborating with team members to discuss ongoing challenges, analyzing service management governance processes, and implementing solutions to enhance system performance. You will also be responsible for ensuring that service delivery meets organizational standards and contributes to overall business objectives. Roles & Responsibilities: - German Language - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Analyze and document service management processes to ensure compliance with governance standards. - Collaborate with cross-functional teams to identify areas for improvement in service delivery. - Provide training and support to team members on service management best practices. - Monitor and report on service performance metrics to stakeholders. - Develop and maintain documentation related to service management governance. Professional & Technical Skills: - Required Skill: Expert proficiency in Service Management Governance. - Additional Must To Have Skills: Proficiency in German Language. - Strong understanding of IT service management frameworks such as ITIL. - Experience with service level agreements and performance metrics. - Ability to analyze complex problems and develop effective solutions. - Familiarity with incident management and change management processes. Additional Information: - The candidate should have minimum 2 years of experience in Service Management Governance. - This position is based at our Manila office. Minimum 2 year(s) of experience is required #LI-PH About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces .Join Accenture to work at the heart of change. Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.