Job DescriptionWork Set-up: Hybrid/ 3pm-12mn shift (Training Period 4-5 weeks will be onsite)This role is a key position for the growing Business Services Team within a global consulting firm's shared services center. This is a leadership role focused on optimizing support operations, leading large, cross-location teams, and driving service excellence.The ideal candidate brings deep experience in managing administrative or business operations teams, enjoys solving complex problems, and is comfortable working in a high-change, high-expectation environment.What You'll DoLead large teams of executive and administrative support staff across multiple locationsDrive the design and execution of strategic initiatives to improve team efficiency, service quality, and stakeholder satisfactionServe as a trusted advisor to senior stakeholders, ensuring alignment on goals and expectationsMentor and guide team members to ensure professional growth and high performanceAnalyze operations, spot process inefficiencies, and implement improvementsEnsure compliance with internal standards, governance, and best practicesChampion a culture of innovation, teamwork, and continuous improvementWhat We're Looking ForBachelor's degree holderAt least 10 years of relevant leadership experience in shared services, offshoring, or business operationsProven track record of managing large teams in complex environmentsStrong command of English and excellent communication skillsDemonstrated ability to influence, coach, and lead through ambiguity and changeHigh comfort with digital tools and evolving technologiesSkilled at navigating complex stakeholder relationships and delivering high-impact servicePreferred QualitiesExperience driving operational change and continuous improvement initiativesAbility to think strategically while managing day-to-day team executionStrong analytical skills to interpret data and make sound decisionsProficiency in Microsoft Office Suite and other relevant platforms
