Job Description Work Set-up: Hybrid/ 3pm-12mn shift (Training Period 4-5 weeks will be onsite) This role is a key position for the growing Business Services Team within a global consulting firm's shared services center. This is a leadership role focused on optimizing support operations, leading large, cross-location teams, and driving service excellence. The ideal candidate brings deep experience in managing administrative or business operations teams, enjoys solving complex problems, and is comfortable working in a high-change, high-expectation environment. What You'll Do Lead large teams of executive and administrative support staff across multiple locations Drive the design and execution of strategic initiatives to improve team efficiency, service quality, and stakeholder satisfaction Serve as a trusted advisor to senior stakeholders, ensuring alignment on goals and expectations Mentor and guide team members to ensure professional growth and high performance Analyze operations, spot process inefficiencies, and implement improvements Ensure compliance with internal standards, governance, and best practices Champion a culture of innovation, teamwork, and continuous improvement What We're Looking For Bachelor's degree holder At least 10 years of relevant leadership experience in shared services, offshoring, or business operations Proven track record of managing large teams in complex environments Strong command of English and excellent communication skills Demonstrated ability to influence, coach, and lead through ambiguity and change High comfort with digital tools and evolving technologies Skilled at navigating complex stakeholder relationships and delivering high-impact service Preferred Qualities Experience driving operational change and continuous improvement initiatives Ability to think strategically while managing day-to-day team execution Strong analytical skills to interpret data and make sound decisions Proficiency in Microsoft Office Suite and other relevant platforms