
Analyst- Data Management
- Taguig City, Metro Manila
- Permanent
- Full-time
- This role is a mixture of customer service and administrative, system-driven tasks
- Actively contribute to business success by maintaining expected performance standards
- Responsible for effectively using the system and ensuring timely and efficient completion of requests in accordance with the customers’ requirements
- Document review, including collation, distribution and filing according to policies and procedures
- Handle queries from customers, clients and engineers related to outstanding and ongoing requests
- Liaise with different internal and external groups through e-mail and phone calls
- Assist and support customers, clients and stakeholders in the logical troubleshooting of workflow issues impacting their requests
- Maintain a collaborative relationship within the team
- Provide recommendations for continuous improvement
- Experience in operations is preferred, focused on:
- Customer service
- Technical support
- Back-office work
- Good verbal and written English communication skills
- Proficiency in computer functions within MS Office Suite
- Exceptional problem-solving skills and time management
- Willing to work on shifting/rotating schedules
- Bachelor’s degree preferred
I want to work for JLL.