Operations Assistant

Manila City, Metro Manila
Permanent
Full-time

1 month ago

Location: Remote (Open to candidates in the Philippines, India, Brazil, or South America)Schedule: Full-TimeReports To: Director of OperationsKey Responsibilities:

Manage and optimize backend tools including Shopify, ShipBob, Aftership, and Gorgias.
Set up, maintain, and improve automations using tools such as Zapier, Make (Integromat), and AI-powered platforms.
Collaborate with the Director of Operations to identify bottlenecks and implement scalable solutions.
Monitor system issues, troubleshoot bugs, and proactively resolve automation errors.
Support the enhancement of SOPs and backend processes across departments.
Assist with training and fine-tuning of AI tools (e.g., Gorgias AI) for improved customer experience and support automation.
Explore and suggest new tools or systems that improve operational efficiency.

What We're Looking For:

1-2+ years of experience in operations, automation, or backend support (or equivalent hands-on projects).
Strong knowledge of automation platforms such as Zapier, Make, or similar tools.
Familiarity with eCommerce tools (Shopify, ShipBob, Aftership) is a plus but not required.
Ability to troubleshoot technical issues and communicate clearly about backend systems.
Strong attention to detail and process-oriented thinking.
Demonstrated experience via case studies or real-world projects (preferred over tenure).

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