IT Helpdesk Technician
LAdmins
- Manila City, Metro Manila
- Permanent
- Full-time
- A bachelor's degree in a related field is preferred.
- Proven experience in technical support or a related IT role.
- Strong problem-solving skills and the ability to diagnose and troubleshoot technical issues effectively.
- Familiarity with operating systems (Windows, macOS, Linux) and commonly used software applications.
- Knowledge of computer hardware components and peripherals.
- Excellent communication skills, both written and verbal, with the ability to communicate technical concepts to non-technical users.
- Customer-oriented attitude with a focus on providing exceptional user support.
- Basic understanding of networking concepts and protocols.
- Familiarity with remote support tools and technologies.
- Ability to work independently and as part of a team.
- IT certifications (such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, etc.) are a plus.