Training Manager - Cebu City

• Minimum of 2 years as a training manager in the BPO industry.
• Manage process trainers, assistant managers, and lead assistant managers aligned to the process.
• The job focuses on coaching and mentoring process trainers, assistant managers, and lead assistant managers; facilitating training classes as needed, administering training needs analyses; and coming up with action plans to address knowledge gaps.
• College graduate, preferably in Nursing, Psychology, Mass Communications, or Education
• Positive feedback from local leadership and their leadership teams.

• Help the senior training manager oversee or coordinate the different training requirements for the program and its projects in the assigned account(s).
• Monitor, coach, and mentor trainers to help develop the required skill sets.
• Develop training materials, activities, and assessments.
• Facilitate training classes as needed.
• Help the senior training manager and/or AVP gather, measure and analyze data to gauge the effectiveness of the training program and its parts/projects on a regular basis.
• Conduct trainer interviews and strengthen bench resources through the Training Apprenticeship Program.
• Protects the confidentiality of clients and adheres to company policies regarding confidentiality.
• Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering personal assistance, when needed.

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