Training Manager - Hybrid

• At least 2 years of experience as a training manager within the BPO industry.
• Experience managing process trainers, assistant managers, and lead assistant managers related to the process.
• Focuses on coaching and mentoring trainers and leadership staff, conducting training sessions as needed, performing training needs analysis, and developing action plans to address knowledge gaps.
• College degree, preferably in nursing, psychology, mass communications, or education.
• Positive feedback from local leadership and their teams.
• Candidates without an insurance background are welcome to apply.

• Assist the senior training manager in overseeing and coordinating various training requirements for the program and its projects within the assigned accounts.
• Monitor, coach, and mentor trainers to enhance their skills.
• Develop training materials, activities, and assessments.
• Conduct training classes as necessary.
• Support the senior training manager and/or AVP in gathering, measuring, and analyzing data to assess the training program's effectiveness regularly.
• Conduct trainer interviews and strengthen team resources through the Training Apprenticeship Program.
• Maintain confidentiality of client information and adhere to company policies regarding confidentiality.
• Foster a positive work environment by recognizing team contributions, soliciting feedback, and providing personal support when needed.

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