Client Services Manager is responsible for maintaining and enhancing relationships with clients to support company revenue and outreach. This role involves managing a team of client service representatives, ensuring client satisfaction, and developing strategies to improve service delivery. Key Responsibilities: Client Relationship Management: Develop and maintain strong relationships with clients. Meet with clients to discuss services, address potential issues, and ensure satisfaction. Provide outstanding customer service to clients. Team Management: Manage and lead a team of Client Services Representatives. Train and mentor team members on customer service principles and practices. Track and measure team performance to ensure client service standards are met. Service Improvement: Develop and implement customer service policies and procedures. Identify opportunities to expand client services and increase client satisfaction. Coordinate with cross-functional teams to improve the customer service experience. Communication and Reporting: Create and maintain a client communication platform. Provide regular updates to clients and stakeholders on project progress. Promote cross-departmental communication to ensure seamless service delivery. Issue Resolution: Address and resolve client complaints and issues in a timely and satisfactory manner. Expedite day-to-day service problems and ensure excellence in service operations. Qualifications: Proven experience in client services or customer service management. Excellent communication and interpersonal skills. Strong problem-solving and organizational abilities. Ability to lead and manage a team effectively. Proficiency in customer service software and tools. Must have expreince in handling client services role for 1-2 years. Should have ops mangers expreince min of 5-6 years Should be from the contact center backround handling both vocie and non voice process. Preferred Skills: Experience in developing and implementing customer service policies. Ability to analyze customer feedback and prepare reports. Strong understanding of service delivery and client relationship management. Show more Show less