The Client Service Manager acts as the primary point of contact for key clients. CSM is responsible for managing and monitoring the overall relationship and ensuring a consistent, predictable client experience that results in highly satisfied clients while also balancing the needs of the business. Responsibilities Provide client account management and support functions to ensure highest level of quality and client satisfaction. Guide clients in strategic use of the company&aposs offerings and develop short and long-term client retention strategies for each client. Act as the primary point of contact for all client interactions, working with variety of team members to ensure a timely response to all client requests. Assess and develop internal staff relationship management skills, identify training needs and opportunities, and propose policies or procedures that will enhance the company's ability to deliver valuable services to our clients. Build strong working relationships with clients, stakeholders, vendors and team members through effective communication throughout the client life-cycle. Develop tools, techniques, and standardization that will ensure repeatable results, enhance company effectiveness, client satisfaction, and overall cost efficiency. Identify client resource needs, ensure their availability, and secure their assignment to initiatives and ongoing client demands while minimizing waste and inefficiency. Qualifications Bachelor's Degree in Business Management, accounting, finance, or related field. 2 years of experience in client relations in financial services or related field, or combination of relevant experience and education. Must possess proven leadership skills with the ability to influence key decision makers and collaborate across business lines. Ability to communicate effectively with various audiences including executives, clients, and team members through written and verbal means. Solid organizational skills, ability to lead teams of various sizes, ability to focus on broader goals and project details simultaneously, and ability to multi-task effectively. Location : Sibulan Shift : Night shift Show more Show less