Company DescriptionAboitiz Foods is an integrated regional food and agribusiness company dedicated to creating a high-performance culture anchored on our time-honored values of Integrity, Teamwork, Innovation, and Responsibility. Through the collective strengths of our subsidiaries, Pilmico and Gold Coin, we believe in sustainably feeding Asia's growth from mill to meal.We are constantly improving and optimizing our processes by integrating the value chain around Asia. We leverage our sector expertise and capabilities to deliver quality every time. With our world-class technology and culture of constant innovation, we devote ourselves to serving you better.At Aboitiz Foods, we embrace change and inspire innovation, leading the way in food and agribusiness solutions. Join us as we shape the future of food in Asia and build a culture where, together, we nourish the future.Job DescriptionThe Transportation Specialist is responsible for overseeing daily transportation requirements, ensuring seamless logistics operations, and achieving cost efficiency. This role involves managing transportation schedules, creating and issuing Freight Shipping Documents (FSDs) for trucks and container vans, reviewing and validating transportation costs, preparing and analyzing freight cost reports, and performing accurate freight costing to support business objectives.Returns ManagementOversee the end-to-end process of returns to ensure efficient handling and timely resolutionCollaborate with internal teams and external stakeholders to address return-related concernsAnalyze trends in returns and recommend improvements to minimize return ratesTransport Incident ManagementMonitor transport operations to identify incidents such as delays, damages, or losses during transitAddress and resolve transport issues promptly in collaboration with carriers and internal teamsImplement corrective actions and preventive measures to mitigate recurring incidentsInitiates investigation of delivery / shipment incident and submit assessment report on-timeCost Management and ControlMonitor and manage the costs associated with product returns, ensuring alignment with budgetary goalsDevelop strategies to minimize return-related expenses while maintaining operational efficiency and customer satisfactionProvide cost analysis and recommendations to improve overall cost control in reverse logisticsTransport Service Performance ManagementProcess accreditation of new service providers and ensures compliance to accreditation requirementsMonitors and reviews validity of service agreements and/or contracts, permits and licensesMaintains updated service provider databaseEnsure to perform regular service provider performance evaluationTrack and evaluate transport service providers against key performance indicators (KPIs)Prepare and share performance reports, providing actionable insights to stakeholdersWork closely with logistics partners to ensure adherence to service level agreements (SLAs)Claims ManagementHandles complaints related to claims process, coordinates with Sales, Customer and Logistics TeamPrepares claims against service providers on cargo damaged incidents and /or coordinates with the Risk Team for insurance claimsProcess and manage claims for damages, losses, or discrepancies during transportCollaborate with carriers, insurance providers, and internal departments for resolutionEnsure to monitor claims receivable and payment settlement coordinatesHandles investigation and closure of complaints related to damaged/discrepancy of goods and raw materials and damage to propertyMaintain accurate records and analyze claims data to identify improvement opportunitiesCoordinates with the Risk Team for any transactions related to processing of insuranceProcess ImprovementContinuously evaluate and refine reverse logistics processes for greater efficiency and cost savingsSupport sustainability initiatives by integrating eco-friendly practices into reverse logistics operationsHandles logistics related projects that result in improved quality and customer satisfactionDrive operational excellence through innovative approaches and best practicesOther TasksMaintains files of logistics documents and records in compliance to the quality management standardsActively participate in all company programs and activities under quality improvement, safety & security, sustainability, corporate social responsibility, risk management etcPerforms other related activities that may be assigned by immediate superiorFood SafetyComplies with quality, Halal, health and food safety policy, standards and regulations of the companyResponsible for reporting problems related to Halal, food safety & quality management system to identified authoritiesQualificationsEducation:Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related fieldExperience:At least 1 year work experience in logistics / supply chain or equivalentLicense/s:Not applicableOther Requirements:Proficiency in logistics systems (e.g., SAP, WMS, TMS) and cost analysis toolsStrong analytical, organizational, and problem-solving skills.Effective communication and stakeholder management abilitiesAbility to work collaboratively across multi-functional teamsDetailed oriented and strong follow-up skillsCustomer centric mindsetAdditional InformationWork ConditionChoose one for each:Working Conditions and Hazards:Normal office environment
