Dental Virtual Assistant (Accounts Receivable, Reactivation & Lead Engagement)

Winning Assistants

Philippines
Permanent
Full-time

2 days ago
Apply easily

Job Title: Dental Virtual Assistant (Accounts Receivable, Reactivation & Lead Engagement)Position Type: Full-time (40+ hours per week)Work Schedule:

Monday–Thursday: 7:45 AM – 5:00 PM Eastern Daylight Time
Friday: 7:45 AM – 12:00 PM Eastern Daylight Time

Salary: $6 – $7 per hour, depending on experienceWork Setup: RemotePreferred Candidate Location: PhilippinesYou will support a dental practice with a focus on patient engagement and revenue cycle management. This role combines Accounts Receivable (AR), patient reactivation, and lead engagement, with a strong emphasis on outbound calling and patient communication.The position requires someone who is confident on the phone, detail-oriented, and able to manage both collections and patient interactions efficiently.Key ResponsibilitiesPrimary Focus Areas:

Accounts Receivable (AR) management and collections
Outbound calling to reactivate inactive patients
Outbound calling to engage new leads

Additional Responsibilities:

Insurance verification
Appointment setting and booking
New patient appointment closing
Administrative support as needed
Patient history intake (based on workflow)
Charting support
Provide exceptional professional customer service during patient interactions
Work with the video / camera turned on throughout the entire shift.

RequirementsCore Requirements (Must-Haves):

Strong English communication skills with clear pronunciation and neutral/low accent (critical for patient interaction)
At least 1 year of hands-on experience with Accounts Receivable (AR) and collections
At least 1 year of work experience in outbound calling (reactivation, leads, booking
Experience in insurance verification
Background in dental or medical office workflows is preferred
Professional and confident phone presence
Strong customer service and patient facing experience
Comfortable handling high-volume outbound calls (collections, reactivation, and lead engagement)
Proactive and responsive communication
Willing to participate in daily check-ins and supervision
Consistent attendance and reliability

Preferred Qualifications:

Experience using Oryx Dental software (highly preferred)
Familiarity with dental or EHR systems
Experience in appointment setting, patient coordination, lead engagement and outreach
Nursing or clinical background (a plus)

Tools & Systems Used:

Oryx Dental (primary system)
Mango (phone system)
MS Teams (communication platform)

Basic Requirements:

Clear and professional written and spoken English
Relevant work experience
Ability to submit NBI Clearance and/or Local Police Clearance (mandatory before onboarding)
Availability to work with the video / camera turned on throughout the entire shift.

Technical Requirements:

Device: Reliable laptop or desktop computer.
Internet: High-speed connection (minimum 15 Mbps).
Audio: Noise-canceling headset.
Video: Webcam for virtual meetings.
Workspace: Quiet, professional environment.

Benefits

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.

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