Associate Account Manager (BPO / nightshift / hybrid)

Carenet Health

  • Makati City, Metro Manila
  • Permanent
  • Full-time
  • 17 days ago
OverviewELIGIBILITY: FILIPINO CITIZENSET UP: HYBRID (CIRCUIT MAKATI)SHIFT: NIGHT (9PM-6AM)The Associate Account Manager supports the Client Services team by managing client data, supporting client interactions, and ensuring client deliverables meet established expectations. This role handles a broad range of responsibilities, including client data entry and quality assurance, reporting and performance analysis, client communication, and administrative support. The incumbent maintains strong relationships with assigned clients, mentors team members, and supports ongoing account management and strategic goals.Responsibilities
  • Develops and maintains strong client relationships through proactive service, clear communication, and responsiveness.
  • Supports implementation, ongoing maintenance, and quality assurance of client programs.
  • Manages detailed client data entry tasks, including physician, service, class/event data, and fulfillment materials, ensuring accuracy and completeness.
  • Prepares detailed analyses, performance reports, and presentations; identifies trends and provides actionable recommendations for enhancing client satisfaction and performance.
  • Provides administrative and project support to Client Services team, including meeting preparation, revenue forecasting, project timelines, and client interactions.
  • Performs quality audits, conducts research to resolve data inconsistencies, and ensures compliance with client-specific requirements.
  • Mentors and supports training of junior representatives; contributes to onboarding and process documentation.
Qualifications
  • Bachelor's degree preferred; High School Diploma/GED required.
  • Minimum 2-3 years of relevant client service experience, preferably within healthcare (health insurance, managed care, customer services, tele-health).
  • Demonstrated ability to manage client accounts, perform detailed data entry, and communicate effectively across multiple platforms.
  • Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and experience with Salesforce or similar CRM tools.
  • Strong analytical, problem-solving, and organizational skills.
---Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.#INDSSPH

Carenet Health