What We'll Bring: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation - we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.Come be a part of our IT Infrastructure team – you will work with great people, pioneering products and cutting-edge technology. As an IT Support Intern, you will be part of the team who will be responsible in providing quality technology support under the direct supervision of our End-user and Compute (EUC) Engineers.What You'll Bring:Provide technical assistance to the EUC users on hardware and software-related issues.Install, configure, and troubleshoot computer systems, hardware, and software.Monitor system performance and troubleshoot any issues.Follow established procedures and processes for computer maintenance.Provide training and support to EUC users on the use of computer systems and software.Inventory and keeping updated records of IT assets.Documentation and Knowledge Management (IT Processes, Manuals, procedures, etc.)Perform system backups and maintain accurate records.Research and recommend solutions for technical problems.Security Compliance and Risk Management of the Desktop Systems and IT operationsCore Skills:Mental Agility: Can process information quickly, recognize connections and adopt multiple perspectives.Feedback: Can accept feedback and integrate feedback into performance and behaviour.Intellectual Curiosity: Actively and routinely seeks out information; versant on multiple business fronts.Introspection: Learns from experiences. Able to learn quickly and adapt to changing technology.Integrity: Can build trust relationships with multiple constituencies: associates, customers, peers, leadership.Influence: Ability to interact with and influence endpoint users based upon technical expertise and operations.Flexibility: Ability to manage and execute on multiple, critical tasks simultaneously.Communication: Ability to develop, maintain, and promote strong internal and external relationships with our stakeholdersTeamwork: Able to work as part of a team. Serves as a strong team player who can operate effectively in unstructured environments, build effective networks of internal and external contacts, and create consensus for change.Interpersonal skill: Mature, independent, self-motivated and ability to work under pressure and tight deadlines and ability to develop strong interpersonal skill.Impact You'll Make:In the first half of your rendering hours with Transunion – Work closely with the EUC Engineers and associates to help support BAU and KTLO (Keeping the Lights On) operations, support and implement assigned tasks.In the last half of your rendering hours with Transunion – Effectively perform the function and work with minimal supervision with the usual assigned tasks, as well as be involved in IT Service Management.This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.TransUnion's Internal Job Title: Intern, IT Support
