About PenbrothersPenbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.About the RoleWe are seeking a detail-oriented and customer-focused Customer Support Specialist (Order Management) who will play a vital role in supporting both customers and the sales team. This role combines customer service excellence with strong administrative capabilities, including order processing, account management, and handling multi-channel communications.You will be responsible for ensuring a smooth and efficient customer journey by managing inquiries, maintaining accurate records, and supporting various operational tasks that directly impact sales performanceWhat you’ll doProvide administrative and operational support to the outside sales teamProcess various order types (retail, wholesale, samples, and literature) using internal systems (e.g., D365, Mi9)Handle customer inquiries via voice, email, chat, and online forms in a timely and professional mannerManage returns, credits, and customer account updates with high accuracySupport communication with distributors and commercial accountsMaintain and update CRM systems such as Salesforce and OutreachGenerate and analyze sales and customer service activity reportsAssist in account setup and validation processes (e.g., tax certificates)Participate in ongoing training sessions and team initiativesPromote monthly offers and assist customers with product education and upsellingWhat You BringBachelor’s degree preferredAt least 1–2 years of experience in customer service, sales support, administrative support, or similar rolesProficiency in Microsoft Office (especially Excel) and experience with ticketing or order management systemsExperience with CRM tools (e.g., Salesforce, Outreach). Knowledge with other CRM is acceptableFamiliarity with D365 FinOps, Commercetools, or Shopify is an advantage.Excellent English communication skills (written and verbal)Strong multitasking skills with the ability to work in a fast-paced environmentHigh attention to detail and strong organizational skillsOur Hiring ProcessWe utilize AI tools to enhance hiring efficiency and ensure a fair evaluation. Consequently, candidates will engage with an AI Interviewer, supervised by Human Talent Acquisition Experts who will support your entire application journey.Our AI Expectations: While we encourage you to use AI for CV refinement and research, we require that all interviews and assessments be completed through your own authentic effort. The use of real-time AI assistance during interviews or to complete skills tests is strictly prohibited to ensure a fair and genuine evaluation of your capabilities.What You’ll GetAt Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. You’ll have the opportunity to make an impact on fast-growing startups and dynamic companies.· Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.· Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.· Global reach & local impact : Get to work with high-growth startups and dynamic companies from the comfort of your own home.· Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.
