Customer Service Support Specialist (Latin America)

Henkel View all jobs

  • Makati City, Metro Manila
  • Permanent
  • Full-time
  • 8 days ago
About this Position As a Customer Service Support Specialist, you will play a crucial role to ensure smooth and efficient order entry processing, customer purchase order management, and order tracking, ultimately enhancing the overall customer experience. Your work directly impacts the company's mission by providing essential support to our customers and maintaining strong relationships with business partners. Within our dynamic and supportive team environment, you will have the opportunity to engage in team projects, receive guidance and mentorship, and contribute to a culture of continuous learning and development. Your role offers a balance between structured tasks and opportunities for creativity and innovation, making it an exciting and rewarding position for individuals who are passionate about delivering excellent customer service and driving process improvements. Join us in shaping the future of customer service excellence and making a meaningful impact within our organization.What you´ll do
  • Execute day-to-day activities related to LATAM Customer Service operations in the area of HCB - including processing incoming requests and reviewing credit note approvals prior to credit creation
  • Ensure timely and accurate execution of all assigned tasks, including debit and credit note creation activities and related reporting
  • Maintain accurate records of customer interactions and transactions, documenting inquiries, complaints, comments, and actions taken
  • Manage business partners through governance calls and by leveraging tools and process pulse checks to ensure alignment and performance
  • Provide operational and ad hoc support, collaborating on team projects and initiatives as required
  • Support Continuous Improvement initiatives aimed at enhancing overall process efficiency, quality, and effectiveness
What makes you a good fit
  • Bachelor's degree in Business Management, Business Administration, or a related field; other relevant courses may be considered
  • Preferably with a minimum of one (1) year of relevant work experience in Finance, Accounting, or related operational processes
  • Proficient in Microsoft Office applications (Outlook, Excel, Word, and PowerPoint); experience with SAP and Salesforce is highly preferred
  • Background in Continuous Improvement methodologies (e.g., Lean Six Sigma) and digital skills such as VBA Macros, SAP scripting, Power BI, or Python is an advantage
  • Excellent command of spoken and written English; strong team player with high attention to detail and solid administrative skills
  • Amenable to work on a night shift schedule (10:00 PM to 7:00 AM), report on a hybrid work set-up in Ayala Avenue, Makati), and following LATAM Holidays
  • Fresh graduates are welcome to apply
Some perks of joining Henkel
  • A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
  • Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
  • Diverse national and international growth opportunities
  • Global wellbeing standards with health and preventive care programs
  • Gender-neutral parental leave for a minimum of 8 weeks
  • Employee Share Plan with voluntary investment and Henkel matching shares
  • HMO healthcare coverage plan
  • Provident Fund
  • Group Life and Personal Accident Insurance
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

Henkel