Business Development Director

Support Services Group View all jobs

Pasig City, Metro Manila
Permanent
Full-time

1 month ago

Position OverviewA senior commercial leader responsible for driving revenue growth through new client acquisition within the Business Process Outsourcing (BPO) sector. This role owns the end-to-end sales lifecycle; from prospecting and solution design through contract execution—while aligning closely with Operations, Workforce Enablement, and Client Success to ensure commercially viable and operationally sound deals.The Director operates with a high degree of autonomy, strategic judgment, and accountability, and is expected to materially contribute to pipeline growth and near-term revenue realization.KEY RESPONSIBILITIESRevenue Growth & New Business Development

Own and execute new-logo acquisition strategy across target BPO verticals and geographies
Develop, manage, and close a qualified pipeline of enterprise and mid-market opportunities
Lead complex, multi-stakeholder sales cycles, including pricing, commercial terms, and deal structuring
Secure revenue-backed commitments aligned to company capacity and margin requirements

Commercial Strategy & Deal Execution

Partner with Operations and Workforce Enablement to design scalable, cost-effective delivery models
Ensure all deals meet financial, operational, and compliance thresholds prior to close
Negotiate contracts, statements of work, and commercial terms in coordination with Legal and Finance
Maintain disciplined forecasting and pipeline hygiene aligned to CRO expectations

Performance Accountability

Deliver defined revenue and seat-commitment milestones within established timeframes
Own early-stage performance expectations, including initial ramp and probationary deliverables
Track and report on sales KPIs including pipeline value, conversion rates, win rates, and revenue realization

Cross-Functional Collaboration

Work closely with Client Success to support smooth client onboarding and long-term retention
Align with Marketing and Strategic Growth teams on targeting, messaging, and go-to-market execution
Represent Sales in executive forums, growth reviews, and operational readiness discussions

REQUIRED QUALIFICATIONSExperience

6+ years of progressive sales or business development experience within BPO, CX, or outsourced services
Demonstrated success closing mid-market to enterprise-level BPO engagements
Proven ability to sell complex, multi-site, multi-service outsourcing solutions

Skills & Competencies

Strong commercial acumen with the ability to balance revenue growth and delivery feasibility
Executive-level communication, negotiation, and presentation skills
Deep understanding of BPO pricing models, seat economics, and capacity planning
High level of autonomy, judgment, and accountability

Education

Bachelor's degree required; MBA or equivalent business education preferred

Employment Classification

Full-time, managerial/exempt role
Exercises independent judgment and discretionary authority

Travel & Work Environment

Role is based in the Philippines
Domestic and international travel may be required to support client acquisition and growth initiatives

Support Services Group

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