IT People Manager

Alabang, Muntinlupa City
Permanent
Full-time

9 days ago

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.This role offers a hybrid/remote set-up.Primary Responsibilities:

People Leadership & Development

Provide daily operational leadership and guidance for Manila based Services team members
Conduct regular 1:1s, coaching sessions, and performance check ins to support employee development and engagement
Foster a supportive, consistent, and well coordinated team environment
Operational & SLA Management

Assign and balance team workloads, ensuring consistent SLA performance and business continuity
Serve as the first line escalation point for blockers, prioritization issues, and service quality concerns
Partner with North American team leadership to support seamless customer implementations
HR Process Oversight

Manage local HR processes including onboarding, timekeeping, leave tracking, and basic employee relations
Ensure compliance with PH labor policies, workflows, and documentation requirements
Partner closely with HR on approvals, provisioning, and employee support needs
Cross Regional & Stakeholder Collaboration

Work closely with US based leadership and cross functional teams to align expectations and support service delivery
Strengthen employee experience through consistent communication, alignment, and operational transparency
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

3+ years of People Management

Demonstrated experience managing and developing teams, ideally supporting IT, technical, or services functions
Proven ability to drive performance, engagement, and growth
Skilled in conducting 1:1s, coaching, performance reviews, and handling team escalations
Operational Leadership

Experience overseeing day to day team operations, workload distribution, and SLA commitments
Proven ability to manage escalations, prioritize tasks, and ensure consistent coverage
Solid Knowledge of PH Labor Practices & HR Processes

Understanding of timekeeping, leave management, onboarding, basic employee relations, and compliance with Philippine employment regulations
Communication & Stakeholder Management

Proven ability to partner effectively with cross regional teams (US/NA)
Proven solid written and verbal communication skills; capable of presenting updates, raising risks, and coordinating across time zones
IT / Technical Background (Generalist)

Exposure to IT service delivery, project management, or technical operations
Proven ability to support services teams who work in technical environments

Preferred Qualifications:

Experience working in matrixed organizations
Familiarity with US HR processes
Familiarity with PH vs. US HR process differences
Proven ability to collaborate with site leadership on operational and people strategies

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter PolicyAt UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.

UnitedHealth Group

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