Rostering Coordinator/Administrative Assistant (AU Healthcare, Officebased)
- Mandaluyong City, Metro Manila
- Permanent
- Full-time
- Healthcare background and clinical understanding
- Responsibilities include relationship building, file notes, service coordination
- Tertiary qualification in Health or related field with relevant care management experience.
- Previous experience in rostering or scheduling, ideally in healthcare or home care.
- Understanding of home care packages and the care needs of elderly or disabled individuals.
- Strong knowledge of home care regulations, industry standards, and best practices.
- Rostering Management
- Develop and maintain an efficient rostering system for support worker allocation.
- Manage client visit schedules and assignments based on availability, skills, location, and preferences.
- Monitor rostering changes for accuracy.
- Promptly resolve scheduling conflicts and coverage gaps to ensure continuous care.
- Care Planning
- Collaborate with participants, families, and healthcare professionals to establish and update care goals.
- Review and adjust care plans for effectiveness regularly.
- Provide ongoing support and performance evaluations to care providers.
- Participant and Family Support
- Build strong relationships with participants and their families, serving as a primary contact for concerns.
- Educate participants and families on available resources, support services, and care options.
- Advocate for participants' needs, ensuring their rights and preferences are respected
- Collaboration and Communication (Care Management)
- Work closely with the care management team to understand client care requirements and support worker capabilities.
- Maintain effective communication with support workers regarding availability and scheduling issues.
- Communicate with clients and families to understand preferences, accommodate requests, and address concerns.
- Compliance, Documentation and Reporting
- Maintain accurate records of support worker availability, client preferences, and visit schedules.
- Generate reports on rostering activities, including service utilization and client satisfaction.
- Ensure compliance with organizational policies, procedures, and regulatory requirements for documentation and reporting.
- Monitor and address potential risks and safety concerns.
- Participate in quality improvement initiatives.
- Budgeting and Financial Management
- Continuous Improvement
- Collaboration and Communication (General)
- Incident Management
- Hybrid
- Medical, Dental Coverage and Life insurance from day 1 of employment
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters, Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities at no cost
- Regular Company Events, Work Life Balance, and Career growth opportunities
- Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA