Sales Support Specialist / Client Engagement Officer

Hunt St

  • Metro Manila
  • Permanent
  • Full-time
  • 9 days ago
Job Description:​​Looking for Philippines-based candidatesJob Role: Sales Support Specialist / Client Engagement OfficerCompensation range: $1,300 - 1,500 AUD / MonthlyEngagement type: Employer of Record (EOR)Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 6 PM, Monday to Friday) for collaboration, but as a contractor, you'll have flexibility in how you manage your time.Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be hired by the client as a full-time employee with an expectation of exclusivity (not working for other companies). We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from homeWho The Client Is: The client is a law firm specializing exclusively in Australian immigration law. With a strong commitment to excellence, the firm provides comprehensive legal services tailored to the unique needs of individuals, families, and businesses. Guided by a mission to navigate the complexities of immigration with transparency and expertise, the firm combines in-depth legal knowledge with a personalized approach. Its dedicated team upholds the highest professional standards while ensuring clients receive clear, reliable, and outcome-focused advice in all aspects of immigration law.Role Overview: We are seeking a proactive and detail-oriented Sales Support Specialist & Client Engagement Officer based in the Philippines to join our growing legal team. This role is primarily focused on sales and client conversion, helping the firm retain and convert more leads. The successful candidate will also assist in cold outreach and client relationship management, playing a key role in ensuring minimal client drop-off. While this role's core responsibilities center on sales and client engagement, the candidate will also provide administrative support as needed.Key Responsibilities:Sales Support:
  • Join lawyers during online consultations to support a smooth session and clearly understand client needs.
  • Prepare accurate and professional consultation summaries and meeting recordings, promptly after each session.
  • Help lawyers maintain strong follow-up by ensuring all client queries are addressed and no leads go cold.
Client Engagement & Outreach:
  • Conduct cold calls to potential clients to introduce the firm's services and generate new business.
  • Follow up with leads who previously made enquiries but did not proceed with a booking or consultation.
  • Help identify and follow up with clients who were unable or did not successfully book a consultation.
Backup Admin Support (as needed):
  • Greeting clients and answering phone calls, emails and messages warmly and professionally
  • Booking and confirming client consultations and meetings
  • Assisting lawyers and legal assistants with creating new electronic files and maintaining up-to-date records
  • Following up with clients for appointments and next steps
  • Basic reconciliation of bank accounts and client invoices (training provided)
  • Supporting basic accounts admin and internal task coordination
Marketing Support
  • Assist in creating marketing materials, including articles, presentations, and social media content.
  • Assist with other marketing-related tasks as required.
Requirements:
  • Excellent spoken and written English communication skills.
  • Friendly, professional, and welcoming - online meeting or over the phone
  • Naturally good with people - able to communicate clearly and warmly with clients and colleagues
  • Prior experience in sales, client service, or lead generation preferred.
  • Ability to handle cold calls confidently and professionally.
  • Someone with good common sense and the ability to exercise sound judgment in daily tasks
  • Reliable, punctual, and highly organised.
  • Comfortable working independently without micromanagement - we value initiative and accountability
  • Confident using computers and digital systems in a professional setting.
  • Competent with typing, basic word processing, and navigating cloud-based tools
  • Able to learn and adapt to new software and processes (training provided)
  • Familiar with calendars, emails, PDFs, and basic spreadsheets
  • Familiarity with major social media platforms (e.g., LinkedIn, Facebook, Instagram, Twitter, etc) for basic operations and content posting.
  • Previous experience working for a law firm or professional service firm is helpful but not essential.
Work Arrangement & Expectations:This is a remote role that will be set up via an Employer of Record (EOR) service.To ensure alignment and transparency, successful candidates will be expected to:
  • Be available for meetings and collaboration during core [AEST or PHT] business hours
  • Disclose any existing ongoing roles or client work
  • Reflect this engagement on their LinkedIn profile

Hunt St