Collection Specialist

• Communicate directly with customers to collect debts and resolve outstanding balances.
• This primary function requires a high level of customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts and collect payment.
• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center scripts when handling different topics.
• Identifying customers needs, clarify information, research every issue and providing solutions.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Frequently attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

• Previous experience in a customer support role.
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening.
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Excellent English oral and written communication skills.
• High school or College Undergraduate.
• Willing to work office-based
• Willing to work in US time zone (Night Shift Philippines)
• Willing to work on weekends and holidays
• Ready to start immediately.
• Pampanga based

• HMO with 2 Free Dependents
• 5,000 Perfect Attendance Bonus (To accrue after completing three weeks of training successfully)
• 1,500 Rice Allowance

Remote Employee