About the Position: Travel Consultant (Cebu) | OnsiteWork Arrangement: Onsite (Cebu City)Shift: Flexible, no fixed scheduleBenefits:- Upon regularization:- 10 Vacation Leaves, 10 Sick Leaves, 5 Emergency Leaves- HMO health insurance starting from the 4th month (coverage for the employee plus one free dependent)Responsibilities:- Offer Expert Travel Advice: Guide clients on destinations, transportation options, accommodations, travel requirements, and insurance choices- Handle Travel Bookings: Reserve flights, hotels, transfers, cruises, and tour packages according to client preferences, schedules, and budgets- Manage Customer Service & Escalations: Communicate directly with travelers to address concerns, resolve issues, and provide practical travel solutions- Ensure Compliance with Regulations: Provide accurate, current information on travel regulations, visas, and entry policies- Coordinate with Suppliers: Liaise with airlines, hotels, tour operators, and transport providers to confirm bookings and ensure smooth logistics- Perform Administrative Tasks: Prepare detailed travel documents, reports, and maintain precise and confidential client recordsQualifications & Requirements:- Experience: 2 to 4 years in a similar role as a Travel Consultant or within the travel industry; experience handling escalations and direct customer communication is an advantage- Education: Bachelors degree in Tourism, Hospitality Management, or a related field (preferred)- Technical Skills: Familiarity with GDS platforms such as Amadeus, Sabre, or Galileo is highly desirable; proficient in Microsoft Office and online booking tools- Core Competencies: Excellent communication, negotiation, and problem-solving abilities; high attention to detail; capable of multitasking and managing multiple client inquiries efficiently
