Product Support Specialist

Pasig City, Metro Manila
Permanent
Full-time

14 days ago
Apply easily

The Product Support Specialist acts as the first point of contact for support cases. The PSS (Product Support Specialist) directly reports to the Support Manager. The successful candidate is expected to troubleshoot, answer basic queries, and direct the client towards proper use and management of the software application.Responsibilities

Attend to support cases via phone, email, or online web tools
Answer enquiries and prepare materials on product usage and sales
Analyze and categorize issues to eventually route the support cases to the right support staff
Conduct client training
Perform environment health checks
Handles sales enquiries and background checking of potential clients after receipt of sales enquiries
Perform other related duties as assigned

Skill Qualifications

Ability to communicate in English, verbal and written, in a concise and clear manner
Good analytical skills
Effective listening skills
Proficiency in typing
Ability to multi-task
Knowledge of MS applications
Adept in using mobile devices

Requirements:

Bachelor's degree in any course related to Information Technology or Engineering is an advantage
Preferably with at least 1-year related experience in Level 2 Technical Support
Flexible, can adapt to changing shift schedules

Available shifts:
Morning Shift (8:00 AM - 5:00 PM)
Evening Shift (11:00 PM - 8:00 AM)
Amenable to work on weekends and holidays

Conditions

Must man his/her workstation for long periods
Work may require use of a headset
Successful completion of background checking will be required
Submission of NBI Clearance prior to start date will be required

For regular position. Fresh graduates are welcome to apply.

Azeus Systems