Description: Duties and Responsibilities: Attend to support cases via phone, email or online web tools Answer enquiries and prepare materials on product usage and sales Analyze and categorize issues, to eventually route the support cases to the right support staff Perform environment health checks Perform core function and non-core function tests Perform market research Make outbound calls for Marketing Handle sales enquiries and background checking of potential clients after receipt of sales enquiries Perform other related duties as assigned Qualifications: A graduate of any 4-year course Preferably with 1 year relevant work experience Flexible, can adapt to changing shift schedules Requirements: Ability to communicate in English, verbal or written, in a concise and clear manner Effective listening skills Proficiency in typing Ability to multi-task Knowledge of MS applications Adept in using mobile devices Skills: Clerical, Creative, Teamwork, Self-Management, Critical Thinking, Computer/Technical Literacy, Adaptability/Flexibility, Fast Learner