Management Trainee
- Muntinlupa City, Metro Manila
- Permanent
- Full-time
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Inviting applications for the role of Management Trainee, Insurance!
In this role, assist in the growth and retention of our core business, by delivering exceptional customer service through administration of insurance claims. This is achieved through robust customer centric conversations and prompt in resolving customer issues/needs.
Responsibilities
Provides support, instruction, and coaching to a team of 15 front line agents
Manage floor coverage in a large team environment
Actively pursue initiatives that aid team members in achieving individual and team key indicators
Work in tandem with the Manager to identify and address performance and developmental opportunities
Establish and maintains effective working relationships with peers and partners in other business units with goal of optimizing client relationships
First point of contact for customer escalated calls. Ability to foster and support a diverse team environment across differences (race, age, gender, sexual orientation etc)
Help develop agents to be self-sufficient by helping them find answere themselves on FAQs
Coordinate daily schedule with Supervisor and set daily coaching activities
Listen realtime and provide QNI feedback to agents
Share thoughts and ideas on how to improve performance of the team, morale etc.
Drives retention and employee engagement activities
Maintains timekeeping of his subordinates as well as coordinate with HR on employee requests and benefits
Qualifications we seek in you!
Minimum Qualifications / Skills
Excellent product/process understanding – features, benefit, procedure and guidlines
Computer skills – MS office functions
Excellent communication skills – comprehension, articulation, effective listening and writtenPreferred Qualifications/ Skills
College graduate or at least college level reached
Above average in written and verbal communication
Proficient is MS applications
Eye for details and has good analytical skills
Communicate and relate well at all levels, both internally and externally
A pro-active approach to work showing initiative and a positive attitude
Work under pressure and meet campaign KPI’s
Team player, supporting and assisting colleagues whenever possible
Excellent organisational and time management skills
Proactively set own goals and open to development feedback
Should be fast in execution and do multitasking
With high level of confidentiality and professionalismWhy join Genpact?
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.