Serve as a subject-matter expert in process documentation (ISO QMS) and continuous improvement methodologies, including Lean, Six Sigma, and Design Thinking.
Support the Process Improvement Supervisor in defining, scoping, and leading global and local process documentation and continuous improvement projects, from planning through completion, using Lean, Six Sigma, and Design Thinking frameworks.
Manage and execute process documentation and continuous improvement projects, overseeing end-to-end planning and delivery.
Ensure timely issue resolution and provide progress updates to project sponsors and senior management.
Assist in collecting project feedback and preparing reports for the Process Improvement Supervisor.
Contribute to the development and implementation of global and local initiatives that promote a culture of process documentation and continuous improvement within the Firm.
Provide expert consultancy and act as a trusted advisor on process documentation and continuous improvement frameworks.
Mentor and coach Process Improvement Analysts on the application of process documentation and improvement methodologies and tools.
Maintain and enhance process documentation and improvement trackers, the process library, and the teams intranet site.
Keep process documentation updated in alignment with industry best practices.
Perform additional tasks and responsibilities as required by the organization and its leadership.
Qualifications:
Bachelors Degree in any business or management course, BS Industrial Engineering a plus
Yellowbelt Lean Six Sigma Certified is required; Greenbelt trained.
4 to 6 years of extensive work experience in Process Documentation and Continuous Improvement, which includes process mapping, root cause analysis, ideation, and use of continuous improvement methodologies and tools (i.e. Lean, Six Sigma) in a shared service
industry * Experience in conducting Process Improvement workshops is required
1 to 2 years of experience in project management
Certification in ISO 9001 QMS Documentation is preferred
Knowledge or experience in executing in Design Thinking methodology is an advantage
