Back Office CSR - Medical Records

Mandaluyong City, Metro Manila
Permanent
Full-time

1 month ago

Job Description:ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!Account specific roles and responsibilities

Pull records from two different EMR systems as per instructions in the master list.
Compile and prepare packets for Case Managers onshore to be sent out.
Ensure all records are correctly retrieved and organized without needing clinical knowledge.
Ensure data accuracy and completeness in the packets prepared.

Requirements:

At least 1 year BPO experience in a Healthcare Account (Census)
Good working knowledge with EMR (Electronic Medical Records)
With basic knowledge regarding Medicare and Medicaid

Good verbal and written English skills
Must be willing to work on-site in Mandaluyong
Amenable working night shifts

Benefits:What can we offer you?

Competitive salary and benefits
Health Insurance with free dependents*
10%-night differential
Attendance Bonus
Paid time off
Convertible to cash leave credits
Performance Appraisal
Work-life balance
A focus on growing your career path with us
We encourage you to follow your passions and learn new skills

Our commitment to you

Strong culture and values-driven leadership
We create opportunities for you to learn and grow at any stage of your career
Continuous learning and innovation
We foster an all inclusive environment where everyone thrives

ISTA Solutions

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