Patching Analyst

Philippines
Permanent
Full-time

1 month ago
Apply easily

About UsThrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!Position OverviewWe are looking for an individual who can demonstrate technical proficiency, has strong verbal and written communication skills, and has the desire to learn and be involved in maintaining the security of our clients through the patching process. Thrive’s Platform Team is responsible for supporting internal staff and clients in utilizing these systems to manage and support their environments. The Patching Analyst will be responsible for configuration tasks, troubleshooting issues and documenting processes. This position requires working outside of normal business hours on nights and weekends as needed.Responsibilities

Onboarding new clients, which includes creating policies to apply settings consistently over the client’s endpoints
Troubleshooting issues with the patching process, including installation failures
Performing regular maintenance of our systems, including patch approval and maintenance of 3rd party patch catalogs
Keeping up with education on new features to provide support and training to staff and clients
Assist other team members with tasks outside of patching as time permits

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

Associate degree, technical degree, or equivalent work experience
Excellent problem solver; able to resolve problems using analytical skills, technical expertise, event logs, or research
Self-motivated, with the ability to work independently or in a team environment
2+ years of Linux server and desktop support
2+ years of desktop and server support experience
Solid understanding of Microsoft patching schedules and methods
Solid understanding and ability to solve issues with:

Microsoft Active Directory
Group Policy
Excellent written and oral communication skills
Ability to articulate technical information and convey it to non-technical people
Excellent customer service skills
Ability to work after-hours as tasks dictate
Willingness to train, learn and educate others
Detail oriented position requires high attention to detail
Ability to manage multiple tasks of varying priority

TECHNICAL SKILLS: Broad knowledge of information technology processing systems, concepts, and methodologies. Demonstrated aptitude for learning new technologies. Preferred technical knowledge:

Experience working with Kaseya Patch Management, Reporting, Agent Procedures, and Policy Management
Experience with Microsoft/Linux Server and Workstation Operating Systems
Experience troubleshooting server software configuration issues
Experience with VMware vSphere & ESXi or Microsoft Hyper-V
Experience with Group Policy administration

Certifications: To perform this job effectively, it is better to have a deeper understanding of the technologies with which we are working.WORK SCHEDULE: 4 / 10 hour Shifts Weekends Required. Weekday schedule can be negotiated.The standard hours for this shift will be TH-SUN from 9AM-7PM PHThis is a full-time position in our Clark office in the Philippines. All applicants should be living in, or be willing to relocate to, that area and are expected to work out of the office on a daily basis.Powered by JazzHR

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