Overview We are looking for a Customer Service Agent to join our team and handle inbound and outbound customer calls. The ideal candidate has excellent communication skills, thrives in a fast-paced environment, and can quickly learn and adapt to new tools and systems. Basic Qualifications Excellent English verbal communication and active listening skills Ability to handle customer calls professionally and efficiently Highly adaptable and able to learn new tools and systems quickly Strong problem-solving and critical thinking skills Ability to work in a fast-paced environment Previous customer service or call handling experience is a plus Basic computer proficiency and ability to navigate multiple systems Leadership experience and skills is an advantage What you'll do: Handle inbound and/or outbound customer calls in a professional and courteous manner Provide accurate information and resolve customer concerns or inquiries Document call details and update records in the appropriate systems Use internal tools and platforms to assist customers effectively Maintain a high level of customer satisfaction through clear communication and timely resolution Follow company processes, guidelines, and service standards Continuously learn and adapt to new tools, systems, and procedures Who you are: Education: Senior high diploma or any vocational course is acceptable. Knowledge with Microsoft excel. BPO experience of at least 1 year is an advantage With good leadership skills Able to work onsite and night shift. Why Join Us Competitive Salary + Night Differential Philippine Statutory Benefits Company Benefits And Practices HMO after 30 days with 1 dependent Dental Coverage Group Life Insurance (Php100,000) Yearly Birthday Cake Token every Work Anniversary Free Snacks in the Pantry Paid Leaves Free Lunch on First Day Family Day (potluck every last Friday of the Month) Free Anti-Rad eyeglasses upon Regularization Monthly Wellbeing Check (mental health day)