Client Account Manager

TRT Solutions Limited

  • Pampanga
  • Permanent
  • Full-time
  • 1 month ago
THIS ROLE IS TOTALLY A WORK FROM OFFICE ROLE. NO APPLICANTS REQUESTING WORK FROM HOME WILL BE CONSIDEREDPrimary Workflow:
  • Maintain constant communication with client focal points and TRT executives
  • Propose solutions to recurring issues to TRT executives and clients
  • Conduct regular presentations to clients on TRT service delivery
  • Manage opportunities for upselling and cross-selling
  • Serve as the primary contact for clients in the "Order to Cash" process
  • Act as the focal point of knowledge base for each client engagement.
Key Deliverables:
  • Maintain constant communication with client focal points and TRT executives regarding priority 1 (P1) cases and missed SLA instances, being available 24/7 as needed.
  • Propose solutions to recurring issues to TRT executives and clients, focusing on common geographic areas or technologies.
  • Conduct regular presentations to clients on TRT service delivery to gauge client confidence.
  • Manage opportunities for upselling and cross-selling TRT services to clients.
  • Serve as the primary contact for clients in the "Order to Cash process," ensuring timely billing and collections, with availability around the clock.
  • Ensure accuracy of client asset lists and related details in TRT's Configuration Management Database (CMDB), coordinating timely updates during contract transition periods.
  • Act as the focal point of knowledge base for each client engagement.
  • Document TRT's customer engagements, including projects, support contracts, and Managed Service Engagements.
  • Provide performance reports and statistics to TRT's management and Executive Board.
  • Update CMDB, BOSS, and Wiki documentation as needed.
  • Develop policies and procedures to control and measure TRT's customer service delivery.

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