Job Description Position Summary: The Revenue and Reservations Manager will be responsible for maximizing hotel revenue by developing and implementing revenue management strategies and overseeing the reservations department. Qualifications: . Bachelor's degree in Hospitality Management, Business Administration, or a related field. . Minimum of 5 years in hotel or resort management, with at least 3 years in a leadership role . Strong financial management skills, including budget development and cost control . Exceptional leadership, communication, and interpersonal abilities . Familiarity with local regulations and industry standards . Ability to thrive in a fast-paced environment and manage multiple priorities . Knowledge in Microsoft Office, Opera Cloud and other revenue management tools Key Responsibilities: Revenue Management: . Develop and implement revenue management strategies that align with the organization's customer service and personalized experience goals. . Analyze market demand, customer preferences, and pricing trends to set optimal room rates and pricing strategies that balance profitability and guest satisfaction. Reservations Management: . Oversee the reservations department and ensure a seamless and personalized booking process. . Manage the reservations system, ensuring accurate and up-to-date inventory management, rate updates, and room availability. . Monitor reservation channels (phone, email, online travel agencies, etc.) to ensure prompt and personalized responses to booking inquiries. . Implement and maintain reservation policies and procedures that prioritize guest preferences and satisfaction. . Train and supervise reservation staff to provide exceptional customer service, handle special requests, and personalize the booking experience. Customer Service and Personalized Experience: . Foster a customer-centric culture throughout the organization, emphasizing personalized service and exceeding guest expectations. . Collaborate with the front office and guest services teams to ensure a seamless transition from reservation to arrival and departure, providing a consistent and personalized guest experience. Data Analysis and Reporting: . Collect and analyze guest data, including preferences, feedback, and stay patterns, to identify opportunities for personalization and improved guest experiences. . Generate reports and provide insights to the management team on guest satisfaction metrics, revenue performance, and areas for improvement. . Utilize data to develop strategies and recommendations for enhancing customer service and the personalized experience. Collaboration and Communication: . Collaborate closely with various departments, including sales, marketing, front office, and guest services, to align revenue strategies with customer service goals. . Communicate reservation-related information, guest preferences, and special requests to internal teams to ensure a seamless guest experience. . Work with the sales and marketing team to create targeted campaigns that highlight personalized experiences and attract potential guests. . Maintain positive relationships with online travel agencies and other distribution channels while ensuring consistency in guest experience and pricing. Technology and Systems Management: . Stay abreast of industry trends and advancements in reservation and guest management systems. . Evaluate and implement technology solutions that enhance customer service and enable personalized experiences. . Ensure the accuracy and integrity of guest data in the reservations and customer relationship management systems. . Provide training and support to staff on reservations and guest management systems to maximize their effectiveness in delivering personalized experiences.